1. Our 30-Day Return Guarantee

Our return and refund policy lasts 30 calendar days. This 30-day period begins on the date the item is marked as delivered by the shipping carrier, not the date of purchase. If 30 days have passed since the delivery date, we cannot offer you a full refund or exchange.

Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Non-Delivery Guarantee (Mandatory for Dropshipping Trust)

As we ship products internationally directly from our suppliers, shipping times can sometimes be long. The estimated delivery window is provided on the product page.

If your order has not arrived and tracking has not updated to “delivered” within 60 calendar days from the date of shipment, we will automatically issue a full refund. This policy acts as a security measure to protect you from excessive logistical delays and minimizes the chance of disputes with your payment provider.

3. Returns Process (Buyer’s Remorse)

If the return is due to customer preference (e.g., change of mind, wrong size ordered):

  • Initiation: You must contact us first at [vahmazadfahimeh@yahoo.com] to receive a Return Merchandise Authorization (RMA) number and the correct designated return address (which may be a domestic or international returns hub). Do not send the item back to the address listed on the packaging.

  • Shipping Costs: The customer is responsible for all costs associated with return shipping. Original shipping fees are non-refundable. 

     

  • Shipping Requirement: Returned items must be shipped using a trackable shipping service. We are not responsible for packages lost in transit.

  • Refund: Once the item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7–10 business days.

     

4. Defective, Damaged, or Incorrect Items (Quick Resolution Strategy)

If you receive an item that is damaged, defective, or incorrect due to our error:

  • Reporting: You must notify us within 7 days of delivery and provide clear photographic or video evidence showing the defect or damage.

     

  • Resolution (Refund Without Return): Upon verification, we will offer a full refund or send a replacement at no extra cost. For the quickest resolution, and given the high cost and complexity of international returns, we reserve the right to issue a full refund immediately without requiring you to ship the physical item back.

     

5. Exceptions: Non-Returnable Items

  • Gift cards.

  • Downloadable software products.

  • Intimate or sanitary goods (e.g., opened cosmetics, face masks).

  • Sale items or items purchased at a steep discount (Unless defective or damaged). 

     

6. Important Note on Refunds

  • Late/Missing Refunds: After the refund is processed by us (within 7–10 business days), the timing of the funds appearing in your account is controlled by your bank or payment processor.

7. Contact Information

Please contact us at [vahmazadfahimeh@yahoo.com] for any questions related to returns and refunds.